Warranty, Returns, and Replacements Policy:

Our products are backed by guarantees that are in compliance with the Australian Consumer Law. You are entitled to either a replacement or a refund in the case of a significant failure and if the product does not meet the acceptable quality standards.

In cases where the product fails to meet acceptable quality standards but does not constitute a major failure, you are entitled to have the product repaired or replaced.

All our products come with a return-to-base warranty unless stated otherwise. We do not offer advance replacements.

For orders within the first 30 days (from the date of pickup/receipt), First Blood will bear all shipping costs associated with warranty claims.

For orders beyond 1 month, customers are responsible for shipping and insurance fees when returning products to First Blood. We will handle the shipping costs when sending the product back to the customer. If the customer needs First Blood to pick up the product (only available in Melbourne) and deliver it back after post-sales service or repair, we will charge a pick-up and delivery fee ranging from $30 to $60.

If warranty products are found to be without fault, or if third-party physical or accidental damage is identified, shipping costs (both ways) will not be covered. Additionally, a troubleshooting fee of $50 per hour may apply if no fault is found with the warranty product.

Proof of purchase is mandatory for all returns. An online return authorization form must be completed and approved prior to sending any products back to First Blood.

Returns of non-defective items will be considered on a case-by-case basis. A restocking fee of at least 15% may apply. All products remain the property of First Blood until full payment is received. Until the title is transferred, First Blood reserves the right to retain, repossess, or resell any products.

No credits or refunds will be provided for price differences due to price drops once a product has been processed or shipped. Prices of products are subject to change, and we do not have control over these fluctuations.

We do not accept returns of opened and used products that might breach health & safety regulations, such as headsets, earpieces, and headphones, unless the product is defective under the warranty terms.

First Blood retains ownership rights for any additional or incorrect products shipped as a result of our error. We will make arrangements for additional shipments to recover these products and will bear the costs of resolving the issue.

Warranty products must be properly packaged in a condition that is acceptable to the supplier. (Please use original packaging if possible, or provide sufficient safe packaging. Failure to do so that results in physical damage will void the warranty.)

First Blood will not be responsible for storing any warranty returns that remain unclaimed or have not been collected for over 3 months. It is imperative that customers provide valid contact information for warranty purposes.

Warranty Claim:

Please submit the request in your order list, contact First Blood's online customer service, or send an email to [email protected].

Customer service will process your request within 1-3 business days.

Refunds will be processed within 1-5 business days after the returned product is received and has undergone inspection and evaluation.

Cancellations:

• If you cancel an order involving a computer system that has already been assembled, a minimum restocking fee of 15% will be charged. Additionally, fees for assembly and disassembly may be applied on a case-by-case basis. This is to compensate for our time and the depreciation of goods that have been opened.

• Cancelling an order where all items have been selected and scanned, and that has been either partially or fully paid, will incur a minimum deduction of 15% from the total order amount to be refunded. This fee will be waived if First Blood is unable to supply the goods due to our own error or issues with the supplier.

• Cancelling a special order (Order Only) that has already been placed with the supplier, confirmed, or is in stock will result in a minimum fee of 15% being deducted from the order value or deposit paid. However, if First Blood is unable to supply the item you ordered, the entire deposit or payment will be refunded in full.

• Cancellations must be communicated to us 'in writing' via email as soon as possible. If a product has already been packed and shipped, the customer will be responsible for all shipping and handling charges, as well as any applicable cancellation fees.

• First Blood reserves the right to cancel any order that is ready for customer pickup or delivery if there has been no payment or contact from the customer within 3 working days. Any deposits paid will be forfeited by the customer.